Job Description

Join to apply for the Patient Experience Manager 2 role at Sodexo 5 days ago Be among the first 25 applicants Join to apply for the Patient Experience Manager 2 role at Sodexo Get AI-powered advice on this job and more exclusive features. Sodexo is seeking a Patient Experience Manager 2 to join our team at Yale New Haven Hospital , a prestigious, 1,541-bed non-profit tertiary medical center recognized nationally and internationally for excellence in healthcare. This role is based at the York Street Campus in New Haven, CT , and supports initiatives across both Yale New Haven Hospital and the Saint Raphael Campus. Why Sodexo at Yale New Haven Hospital? Join a dedicated team committed to enhancing patient care through outstanding service. Sodexo supports your professional growth while making a meaningful impact in healthcare environments. What You'll Do Lead and coordinate the efforts of six Patient Experience Manager 1 leaders across multiple hospital campuses. Conduct daily patient and nursing rounding to proactively address concerns and enhance satisfaction. Oversee and deliver on-site customer service training and coaching for frontline employees. Manage test tray evaluations and other quality assurance tools to continuously improve the patient dining experience. Analyze and trend patient experience data to identify opportunities for improvement. Collaborate with clinical teams, department heads, and Sodexo leadership to align strategies with patient satisfaction goals. What We Offer Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching Contributions Paid Time Off and Company Holidays Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. What You Bring Prior experience in patient experience, hospitality, or healthcare food services required. Strong leadership skills with the ability to coach and develop a team across multiple locations. Excellent interpersonal and communication skills for patient interaction and team coordination. Proven ability to collect, interpret, and act on data and feedback. Passion for creating a positive and supportive experience for patients, families, and caregivers. Who We Are At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. Qualifications & Requirements Minimum Education Requirement: Bachelor’s degree or equivalent experience Minimum Functional Experience: 3 years Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Business Development and Sales Industries Facilities Services, Hospitals and Health Care, and Hospitality Referrals increase your chances of interviewing at Sodexo by 2x Get notified about new Experience Manager jobs in New Haven, CT . Bridgeport, CT $225,000.00-$250,000.00 2 days ago Director of Patient Access and Patient Experience Senior Manager - Solutions Design & Operations Corporate Strategy and Development Manager Connecticut, United States $144,000.00-$205,200.00 2 days ago Customer Service Manager (Manufacturing) New Haven, CT $90,000.00-$120,000.00 11 hours ago Regional Lead, Service Support Field Operations Customer Success Manager - Public Sector VP, Patient Care Services - Perioperative Senior Customer Success Manager - Public Sector Manager, Business Continuity & Threat Assessment (Hybrid) VP, Patient Care Services - Perioperative Assist/Assoc Director of Development Initiatives (95419BR) Connecticut, United States $80,000.00-$90,000.00 5 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Sodexo

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